Shipping & Delivery
Thank you for choosing Krown-Z. Each piece is prepared, checked and packaged with care before dispatch. This policy explains processing, delivery estimates, tracking and international charges.
Free Standard Shipping to Selected International Destinations
Krown-Z offers free standard shipping to the supported destinations listed below. There is no charge for the standard shipping service.
Supported destinations:
- Australia
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Netherlands
- New Zealand
- Norway
- Portugal
- Saudi Arabia
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Destinations not listed above are not currently supported at checkout.
Express shipping, if offered, may carry an additional charge. Any express-shipping charge will be shown before you complete your order.
Customs duties, import taxes, local taxes and clearance charges are separate from shipping fees and may still be payable by the recipient unless they are expressly shown as collected at checkout.
Availability remains subject to genuine legal, sanctions or carrier-network restrictions. If a confirmed restriction affects an order, we will contact the customer and explain the available options.
Standard-order processing
Standard products usually require 3–5 business days for processing before dispatch. Processing includes order review, preparation, quality checks and packing.
Business days are Monday to Friday, excluding applicable public holidays. Orders placed outside business hours begin processing on the next applicable business day.
Custom and made-to-order products
Where a product is expressly identified as custom or made to order, production requires at least eight weeks. The exact lead time may vary according to the style, hair type, cap construction, colour and order complexity.
The custom-production period is separate from transit time. The estimated 3–14 business-day transit period begins after the custom item has been completed and dispatched, unless a different written estimate is provided for that order.
Transit and estimated total delivery time
After dispatch, standard delivery is estimated to take 3–14 business days, depending on the destination, carrier service and customs processing.
For a standard product, the usual order-to-delivery estimate is the 3–5 business-day processing period plus the 3–14 business-day transit period—approximately 6–19 business days in total.
Delivery timeframes are estimates, not guaranteed delivery dates. Carrier disruption, customs processing, public holidays and circumstances outside reasonable control may affect delivery. Nothing in this section excludes obligations that apply under consumer law, including obligations relating to supply within an agreed or reasonable time.
Dispatch confirmation and tracking
We will send a dispatch confirmation and available tracking information after your order ships. Tracking may take a short time to become active after the carrier receives or scans the parcel.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes, local taxes or clearance fees imposed by the destination country.
Unless a charge is expressly shown as collected at checkout, these amounts are not included in the order total and are the recipient's responsibility. They are separate from Krown-Z's free standard shipping service.
Customs authorities and carriers control their own assessments and processing. Krown-Z cannot control customs delays or charges, but this does not limit any right or remedy that cannot lawfully be excluded.
Delivery address changes
Check your name, delivery address and contact details carefully before completing checkout. If a correction is needed, contact hello@krownzhair.com as soon as possible. We will try to assist, but cannot guarantee that an address can be changed after processing or dispatch begins.
If incorrect or incomplete information supplied by the customer causes a failed delivery, refused delivery, failure to collect, return to sender or redelivery charge, Krown-Z may charge the reasonable additional cost where appropriate. We will explain the available options and disclose any charge before arranging another shipment.
This does not apply where the issue was caused by Krown-Z or where consumer law requires a different outcome.
Delays, loss and damage in transit
If tracking is delayed, the parcel appears lost, arrives damaged or is marked delivered but cannot be located, contact hello@krownzhair.com promptly with your order number and tracking details.
You may also contact the carrier, but Krown-Z will assist with an appropriate carrier investigation and assess any obligations that apply to the order.
If an item arrives damaged, keep the product and packaging. We may request photographs to support the carrier investigation or product assessment.
Failed, refused or uncollected delivery
If a parcel is returned because delivery was refused, collection was not completed, or customer-supplied address information was incorrect or incomplete, contact us to discuss the available redelivery or order-resolution options.
Reasonable additional costs for redelivery, failed collection or return to sender may be charged where appropriate. Any charge will be disclosed before action is taken and will not override rights that cannot lawfully be excluded.
Contact & Business Information
Krown-Z
ABN 29 644 102 699
Kogarah, NSW 2217, Australia
hello@krownzhair.com